These Subscription, Credits and Refund Terms ("Billing Terms") apply when you purchase or use a paid HeyVigo service. They form part of the HeyVigo Terms of Service.
Paid services are provided by Axon AI Ltd, a company limited by shares licensed by the Ras Al Khaimah Digital Assets Oasis Authority under license number 07010797 ("HeyVigo," "we," "us," or "our").
1. Orders and Plan Information
Before you place an order, the plan page and Checkout page identify the service or Credits being purchased, price, explicit currency code such as USD, taxes, total amount, billing period, automatic-renewal terms, cancellation method, refund rules, included benefits, Credit quantity and expiration, and material limits. A currency symbol alone is not sufficient. The order confirmation preserves the terms accepted for that purchase.
Paid services are available only where shown at Checkout. Paid services are not offered to individual consumers located in the European Economic Area or the United Kingdom. We may decline or restrict an order to comply with law, sanctions, payment-provider rules, fraud controls, security requirements, or service availability.
If the plan page, Checkout page, and order confirmation conflict, the order confirmation controls for that purchase unless applicable law requires otherwise.
If we offer a promotion, discount, trial, or promotional Credits, the terms shown before participation or claim will identify the organizer, start and end dates and time zone, eligibility, quantity or Credit category, expiration, claim limits, use restrictions, and abuse-prevention measures. A link to those terms will be visible before the user participates or claims the benefit.
2. Payment Processing and Activation
Payments are processed by Stripe. Stripe collects payment credentials under its own terms and privacy notice. HeyVigo does not receive or store your full card number or card security code.
A Membership, renewal, or Credit purchase becomes active only after the payment provider confirms payment and HeyVigo matches that confirmation to the order. A browser return page or Checkout completion screen does not by itself activate benefits or deliver Credits.
Contact us if you see a duplicate charge, incorrect amount, activation delay, or payment status that does not match your receipt.
3. Recurring Subscriptions
A subscription may be offered on a monthly or annual billing cycle. Unless Checkout states otherwise, it renews automatically at the end of each billing period until canceled.
By subscribing, you authorize the payment provider to charge the selected payment method for each renewal, including applicable taxes. The renewal price and billing period are shown before purchase. We will provide notice of a price change before it applies to a future renewal where required by law.
If a renewal payment fails, paid benefits may pause or end. Benefits resume only after successful payment is confirmed and validated.
4. Cancellation
You may cancel automatic renewal through the subscription-management method made available with your Account or by contacting us.
Unless the order confirmation or applicable law provides otherwise, cancellation takes effect at the end of the current paid billing period. Paid benefits remain available until that date. Cancellation does not by itself create a right to a prorated refund for the unused portion of the billing period.
5. Memberships, Accounts, and Workspaces
A Membership and its Credits belong to the purchasing Account. A Workspace is a collaboration space and does not own a separate Membership or Credit balance.
When an authorized Workspace member submits an eligible AI task, the task uses the Credits made available to that Workspace by its owner. Memberships and Account credentials may not be sold, leased, divided, transferred, or shared. Credits may not be sold, transferred, exchanged, gifted, lent, or shared, except where mandatory law requires it.
6. Credits
Credits are closed-loop digital usage units that may be used only for eligible AI generation and related digital services directly supplied by HeyVigo through Axon AI Ltd. They are not money, stored value, a deposit, a financial account, or an investment, and they do not earn interest, yield, or any financial return.
Credits cannot be withdrawn or redeemed for cash; sold, transferred, exchanged, gifted, or lent; used to pay a third party, creator, Workspace member, or other user; or accepted outside the Services. No person other than Axon AI Ltd issues or redeems Credits. An exception applies only where mandatory law requires it.
The Services may issue daily, subscription, purchased, promotional, or other Credit categories. The product or order confirmation shows the quantity, eligibility, and expiration rule applicable to a Credit grant or purchase.
Credits expire according to the rule disclosed when they are issued or purchased. Expired Credits are removed from the available balance. Ending a Membership stops future Membership-based Credit grants; Credits already issued remain subject to their disclosed expiration and access rules.
7. Credit Estimates and Charges
The Credit cost of a task may depend on the model, duration, resolution, output quantity, settings, number of model calls, token usage, or another billing unit disclosed in the Services.
Before a paid AI task is submitted, the Services will show an estimate or the applicable calculation method. HeyVigo may reserve the estimated amount and settle the final Credit charge from recorded model activity.
- If actual use is lower than the reserved amount, the unused amount is released.
- If no model processing occurs, no model-processing Credit charge is made.
- If a task partially completes, fails, or times out after processing begins, Credits may be charged for the processing already performed.
- If a request is blocked before model processing begins, no model-processing Credit charge is made.
The Services identify the deduction order applied when more than one Credit category is available. Within the same category, Credits with the earliest expiration may be used first.
8. Insufficient Credits and Service Limits
An AI task may not start if the available Credit balance is insufficient. The Services may present an available subscription or Credit-purchase option.
Plans may include different model access, generation limits, concurrency, queue priority, storage, collaboration, or support. Every feature, including a feature described as unlimited or without a fixed cap, remains subject to the fair-use, security, abuse-prevention, provider, and system limits disclosed with the applicable plan.
A Membership does not guarantee that a model task will succeed or that Output will meet production, distribution, advertising, or delivery requirements.
9. Refunds
Payments are generally non-refundable after the paid service, Membership benefits, or Credits have been delivered, subject to mandatory law.
We review a refund request where:
- Applicable law requires a refund or another remedy;
- The same purchase was charged more than once;
- A verified billing error caused an incorrect charge; or
- Payment completed and HeyVigo did not deliver the purchased service or Credits.
A creative result not meeting a preference, a generation failing after recorded model processing, unused time following cancellation, or unused Credits does not by itself qualify for a refund.
To request a refund, email contact@heyvigo.ai with the Account email, order or receipt reference, charge date and amount, reason, and supporting evidence. We may verify identity, Account authority, payment status, service delivery, and recorded use.
Approved refunds are returned to the original payment method where possible. The payment provider and financial institution control final processing time.
10. Mandatory Consumer Rights
If you purchase as an individual consumer, mandatory rights under applicable law continue to apply.
Where law provides a withdrawal or cooling-off right for digital services or digital content, we will obtain any express consent or acknowledgement required before immediate delivery or performance begins. Nothing in these Billing Terms limits a mandatory remedy for a service or digital content that does not conform to applicable legal requirements.
Regional billing terms may supplement these Billing Terms for a supported market and will control only to the extent of a direct conflict concerning that market and purchase.
11. Refunds, Reversals, and Payment Disputes
If a payment is refunded, reversed, or disputed, we may freeze or remove unused benefits or Credits linked to that payment. Where linked benefits or Credits have already been used, we may review the Account and transaction records before taking further action.
If a payment dispute is resolved in your favor, eligible frozen benefits or Credits may be restored. A final reversal may permanently remove corresponding unused benefits or Credits.
12. Taxes, Receipts, and Billing Records
Checkout displays the applicable price, currency, taxes, and total before payment. You are responsible for accurate billing and tax information.
We provide an electronic receipt or invoice containing the transaction information required by applicable law. Enterprise invoicing and negotiated payment terms are governed by the applicable enterprise agreement.
If the Services display a status that differs from a verified payment-provider record or HeyVigo ledger, we will investigate and correct a confirmed error.
13. Changes to Paid Services and These Terms
We may change future prices, plans, models, Credit costs, purchase eligibility, limits, and benefits. A change does not alter an order already accepted, except where required by law, necessary for urgent security, or caused by loss of a required third-party service.
We may update these Billing Terms to reflect product, payment, provider, or legal changes. We will revise the date above and provide additional notice where a change materially affects your rights. If renewed acceptance is required by law, the change will apply only after acceptance is obtained.
14. Suspension and Termination
We may suspend or terminate paid benefits to address a material breach, fraud, Account compromise, payment abuse, unlawful activity, payment reversal, legal requirement, urgent security risk, or loss of a required third-party service.
Where appropriate and legally permitted, we will explain the action and provide an appeal route.
15. Governing Law and Disputes
Contact us first so that we can try to resolve a billing concern.
These Billing Terms and any non-contractual obligation arising from them are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, without regard to conflict-of-laws rules.
For business and organizational purchasers, the courts of Ras Al Khaimah, United Arab Emirates have exclusive jurisdiction. For an individual consumer, this section does not remove a mandatory protection or non-waivable right under applicable law.
16. Contact Us
Axon AI Ltd
Licensing authority: Ras Al Khaimah Digital Assets Oasis Authority
License number: 07010797
Office A, RAK DAO Business Centre
RAK BANK ROC Office, Ground Floor, Al Rifaa
Sheikh Mohammed Bin Zayed Road
Ras Al Khaimah, United Arab Emirates
Website: https://www.heyvigo.ai/
Email: contact@heyvigo.ai